Consultation and Communication
Skills for Healthcare Professionals
Teaching and Learning Consultation Skills
Covers all aspects of the consultation. The resources can be used independently by anyone who wants to learn, refine or improve their consultation skills. There are tried and tested methods to improve skills, as well as educational methods to support educators.
Healthy English
Developed to help everyone who works with patients become a better user of English. It addresses the language and communication needs of international health and care staff, their trainers and colleagues working in the UK.
Online Resources for
Healthcare Professionals
Created by experienced educators with tried and tested methods
Select from Videos, Podcasts and Documents to help you develop
Personalised guidance to focus your development
Mark modules and track your progress towards expertise
Problem-solving search function
Educator Team
Dr Avril Danczak
GP and Medical Educator
Dr Mohan Kumar
GP and Medical Educator
Dr Anne Thomas
GP and Medical Educator
Dr Julian Tomkinson
GP and Medical Educator
Rob Chambers
Language and Communications Advisor
Development Team
Liam Jennion
Project Manager
Nelson Vieira de Carvalho
Animator
Dario Saporito
Graphic Designer
Start Accessing Now!
Frequently Asked Questions
Please e-mail [email protected] for all inquiries, questions, or assistance you might need.
Liam Jennion is our Project Manager and can direct your e-mail to the right person.
We believe that consultation skills are a valuable asset for all healthcare professionals, including doctors, nurses, advanced practitioners, allied health professionals, support staff, and administrators. Mapped to the Calgary Cambridge Consultation Model,
effective consultation skills can help you build strong relationships with patients and colleagues, facilitate effective communication, and improve patient outcomes. By developing your consultation skills, you can become more confident in your interactions with patients, better understand their needs and concerns, and provide more effective care. Additionally, consultation skills can help you navigate challenging situations and conflicts with colleagues, improving your ability to work collaboratively and deliver high-quality care. Overall, we believe that developing your consultation skills can be an essential part of ongoing learning and professional development for healthcare professionals at all levels and across all roles.
To register for an account on our website, follow these steps:
Click on the “Sign Up” button on our homepage and provide your personal details, including your name and NHS email address.
Tell us about yourself and your role.
Pick the tags that represent the areas you want to learn more about. This will help us tailor the resources we recommend to you.
Watch our brief onboarding animations, which will provide you with an overview of our website and its features. This animation will help you get the most out of our resources and ensure that you can navigate the website with ease.
Once you have completed these steps, you will be able to access our full range of resources and take advantage of additional features, such as personalised recommendations and progress tracking.
To access our full range of resources, you must sign up for an account using your NHS email address. However, we offer a demo website that anyone can access to review the website and features. This allows you to see the types of resources we offer and decide whether our service is right for you. If you do not have a NHS account, please contact [email protected] to register your interest.
Our resources are available free of charge to healthcare professionals who are part of the NHS. To gain full access and access to additional features, users must sign up using their @nhs.net email address. We also offer a demo website that anyone can access to review the website and features. If you do not have a NHS account, please contact [email protected] to register your interest.
To use our resources, you will need a reliable internet connection and a web browser. Our platform is designed to be compatible with the most popular web browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend using the latest version of your preferred browser to ensure the best user experience. While our platform is optimized for desktop and laptop computers, it is also accessible on mobile devices, including smartphones and tablets. However, some features may be better suited for use on a larger screen. You can also download resources to listen to offline and save for later use, as long as you are signed up.
While we do not currently offer formal certification or accreditation for using our resources, we do provide tools to help you track your progress and use our service for your own Continuing Professional Development (CPD). You can track your completion of modules and activities within our platform, and use this information to demonstrate your commitment to ongoing learning and development.
Yes, you can access our service on mobile devices, including smartphones and tablets. However, please note that while our platform is optimized for mobile use, some features may be better suited for use on a desktop or laptop computer. For the best user experience, we recommend accessing our service using a personal computer. However, we understand that healthcare professionals are often on the go and may need to access our resources from a mobile device. Therefore, we have designed our platform to be as user-friendly and accessible as possible on all devices. Whether you are at your desk or on the move, you can access our resources and take advantage of our features to support your ongoing learning and professional development.
If you are unable to find a resource that addresses your learning needs, please don’t hesitate to contact us. We understand that every healthcare professional has unique learning needs and goals, and we are committed to providing resources that meet those needs. While we cannot guarantee that we will have a resource for every topic or skill, we are constantly working to improve our service and expand our offerings. Your feedback is essential to our ongoing development, and we welcome suggestions for new resources or improvements to our existing offerings. So please, get in touch with [email protected] and let us know how we can help you achieve your learning goals.
Depending on the circumstances, we may be able to provide free access for a single user. However, please note that in order to qualify for a free subscription, we would need to understand why you want to sign up and how our resources would benefit you. It is also possible for Higher Education Institutions (HEIs) or international organisations to access our resource. Depending on your organization’s needs, we offer a range of subscription packages, which may include a one-off payment for full access for your organisation. To discuss this option and to learn more about our subscription packages, please contact [email protected].
If you have found a bug, please support development by using this form.
If you have any questions or concerns that aren’t addressed in the FAQ, please feel free to contact [email protected].
